ANALISIS STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT DI PT. XYZ. Jurnal Informatika, [S. l.], v. 12, n. 1, p. 1–6, 2014. DOI: 10.9744/informatika.12.1.1-6. Disponível em: https://jurnalinformatika.petra.ac.id/index.php/inf/article/view/18988. Acesso em: 5 jun. 2026.